Warranty Policy
WARRANTY POLICY
At Plush Friends, we stand behind the quality of our plush toys and want you to be completely satisfied with your purchase. Each of our lovingly designed plush friends is crafted to bring joy for years to come.
1. WARRANTY COVERAGE
- All Plush Friends products are covered by a 90-day warranty from the date of purchase
- This warranty covers manufacturing defects including:
• Seam separations
• Stuffing issues
• Material defects
• Stitching problems
2. WHAT'S NOT COVERED
- Normal wear and tear from regular use
- Damage caused by improper care or washing
- Intentional damage or misuse
- Unauthorized modifications
- Products purchased from unauthorized sellers
3. CARE INSTRUCTIONS
To maintain your plush toy's quality and warranty coverage:
- Machine wash on gentle cycle
- Tumble dry on low heat
- Do not bleach
- Follow specific care instructions on product tags
4. WARRANTY CLAIM PROCESS
If you discover a manufacturing defect:
1. Contact us within the warranty period via email at [contact email]
2. Include your order number and clear photos of the defect
3. Describe the issue you're experiencing
4. Our team will review your claim within 2 business days
5. RESOLUTION
For valid warranty claims, we will:
- Replace the defective product with a new one
- Cover return shipping costs for verified manufacturing defects
- Process replacements within 5-7 business days
6. AUSTRALIAN CONSUMER LAW
This warranty is provided in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7. CONTACT US
For warranty claims or questions:
- Email: admin@plushfriends.com.au
- Response time: Within 2 business days
- Business hours: Monday to Friday, 9 AM - 5 PM AEST
8. ADDITIONAL INFORMATION
- Warranty applies to products purchased directly from www.plushfriends.com.au
- Proof of purchase is required for all warranty claims
- Warranty is non-transferable
At Plush Friends, we stand behind the quality of our plush toys and want you to be completely satisfied with your purchase. Each of our lovingly designed plush friends is crafted to bring joy for years to come.
1. WARRANTY COVERAGE
- All Plush Friends products are covered by a 90-day warranty from the date of purchase
- This warranty covers manufacturing defects including:
• Seam separations
• Stuffing issues
• Material defects
• Stitching problems
2. WHAT'S NOT COVERED
- Normal wear and tear from regular use
- Damage caused by improper care or washing
- Intentional damage or misuse
- Unauthorized modifications
- Products purchased from unauthorized sellers
3. CARE INSTRUCTIONS
To maintain your plush toy's quality and warranty coverage:
- Machine wash on gentle cycle
- Tumble dry on low heat
- Do not bleach
- Follow specific care instructions on product tags
4. WARRANTY CLAIM PROCESS
If you discover a manufacturing defect:
1. Contact us within the warranty period via email at [contact email]
2. Include your order number and clear photos of the defect
3. Describe the issue you're experiencing
4. Our team will review your claim within 2 business days
5. RESOLUTION
For valid warranty claims, we will:
- Replace the defective product with a new one
- Cover return shipping costs for verified manufacturing defects
- Process replacements within 5-7 business days
6. AUSTRALIAN CONSUMER LAW
This warranty is provided in addition to your rights under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
7. CONTACT US
For warranty claims or questions:
- Email: admin@plushfriends.com.au
- Response time: Within 2 business days
- Business hours: Monday to Friday, 9 AM - 5 PM AEST
8. ADDITIONAL INFORMATION
- Warranty applies to products purchased directly from www.plushfriends.com.au
- Proof of purchase is required for all warranty claims
- Warranty is non-transferable